Cancel O2 UK

O2 UK is a prominent telecommunications company in the United Kingdom. As a part of the global telecommunications group, Telefónica, O2 provides a wide range of services, including mobile phone contracts, pay-as-you-go plans, broadband internet, and digital solutions for both individuals and businesses. Known for its strong network coverage and customer-centric approach, O2 offers various mobile devices and competitive tariffs. With a commitment to innovation and connectivity, O2 continues to be a leading player in the UK's telecommunications industry, serving millions of customers and delivering cutting-edge mobile and digital experiences

You can cancel at any time but there will be a charge for this unless you are in an initial cooling offer period. If you are on O2 Refresh this charge will be the remaining balance on your phone plan which you can view in myO2. On any other tariff and the fee will be no more than your line rental multiplied by the number of months remaining on your contract. You will need to call up on 202 in order to cancel as on O2 refresh you will need to pay off your phone plan and on any other tariff you will need to pay your early termination fee and O2 may require the payment of this before they action your request in order to cover themselves if you try not to pay the ETF on your final bill.

You would also be advised to follow up your call with a recorded delivery letter just to make sure the request gets actioned.

If you’re on one of our sharer plans, you’ll need to let others in the plan know you’re leaving, as it‘ll affect their data allowance. They may want to get in touch with us. Take a look at our sharer plan terms and conditions. If you’re part of a Multisave plan, you’ll need to let others in the plan know you’re leaving, as it could affect their discount. Take a look at our Multisave plan terms and conditions on O2 page.

You’ll get your final bill 14 days after you’re disconnected.

You can check your final bill online via My O2, but not in the My O2 app, as it’ll stop working once you’re disconnected.

On your final bill you’ll be charged for line rental from your last bill date up to your disconnection date. You may also see a credit for the line rental paid in advance from your last regular bill.

Plus, other charges including:

• Any early termination charges
• Any amounts still owing under your Device Plan credit agreement, if you’re on O2 Refresh
• Charges relating to the management of your account, including itemised paper bills and late payment fees
• Any Out-of-bundle charges, Spend Cap charges, insurance costs, Bolt Ons you’ve opted into, charity donations made from your phone, Charge to Mobile costs (buying things like digital content and apps from your phone), and Charges for third party services (our access fees for these services).

If you cancel your contract before the end of your minimum term, early termination charges (ETCs) may apply. ETCs include the entire balance of any Device Plans.

O2 Refresh contracts

If you're on an O2 Refresh contract and leave, you won't pay ETCs on your Airtime Plan. You will need to pay any outstanding amount on the Device Plan. How this works depends on when you took out your contract.

For customers who took out an O2 Refresh contract on or after 17 December 2021 If you decide to end your Airtime Plan within the first 24 months of the Device Plan, you’ll need to pay off your Device Plan in full when you end your contract.

If you're cancelling after 24 months but still within the minimum term of your Device Plan, your Airtime and Device Plans are unlinked. This means you can either; (i) continue paying for your Device Plan in instalments, or (ii) pay off your Device Plan in full.

SIM-only contracts

If you took out an O2 SIM-only contract and decide to leave early, you will need to pay an ETC. This will be calculated using your monthly tariff cost, multiplied by the number of months remaining in your Minimum Period, minus 4%.

This is explained in more detail in the How does O2 calculate early termination charges? section below. Standard Plan contracts

A small proportion of our contracts are combined device and airtime contracts. This means the amount you pay is in one consolidated amount and works differently from O2 Refresh tariffs.

You'll need to pay an ETC if you have one of these tariffs. Like SIM-only tariffs, this will be calculated using your monthly tariff cost, multiplied by the number of months remaining in your Minimum Period, minus 4%. Check out the How does O2 calculate early termination charges? section below.

How can I find out what it might cost me to leave O2?

If you’re thinking of switching from O2, you can find out whether there be early termination charges to pay or what your current credit balance is if you’re on Pay As You Go. You can get an estimate of any charges or credit by:

• Going to My O2
• Texting INFO to 85075
• Or call us on 202, free from your O2 phone, or on 0344 809 0202 from any other phone.

The information we give you will be as accurate as possible at the time we provide it but could change.