Cancel Prima directly

Do you want to cancel Prismashop? Fill in the requested information and the letter will be adjusted automatically. Download the letter, sign it and send it to the address provided. You will then receive a confirmation from Prismashop when your subscription is cancelled.

Fortunately, it is rare. But every year we have a few situations for which we have to call in our lawyer. Organizations that do not accept cancellations, that require cancellation by telephone, or that claim that they have not received a cancellation. The advantage is that a letter from a lawyer works wonders; where we sometimes have trouble getting past customer service, a letter from a lawyer immediately receives the necessary attention from organizations. We offer this legal assistance to our users free of charge.

You can cancel Prismashop by telephone, but there is a chance that the Prismashop employee will try to persuade you not to cancel. If you can withstand this, then cancelling by telephone is useful because it is considerably faster than cancelling in writing. If you want to stay out of the discussion on the phone, you can also cancel Prismashop in writing. Take into account a processing time of up to 30 days. Haven't heard anything after 30 days? Contact our customer service and we will call you right after!

Do you want Prismashop to delete your data or at least not contact you any more? Then you can use your Right of Objection or invoke the AVG and ask Prismashop to remove your data from their files. This way, you can be sure that you will no longer be approached by Prismashop to take out a new subscription.